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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

1. For what purpose will a client use the Passport Advantage website?

A) Download fixes for products that the client is not entitled to download.
B) Download products that the client is entitled to download.
C) Download products that the client is not entitled to.
D) Download fixes for products that the client is entitled to download.

2. Which operating systems are supported by IBM Support Assistant Agent?

A) Windows. Linux, and AIX
B) Windows, Linux, AIX, and HPUnix
C) Windows, Linux, and Solaris
D) Windows, Linux, AIX, and Solaris

3. A client contacts support with a request for a product enhancement. Which tool should an engineer use to create the enhancement request for the client?

A) FMRT
B) EHRT
C) FITS
D) PERT

4. When working on a non-OneTeam PMR, which two fields must a BackEnd engineer complete when taking responsibility of a PMR?

A) Owner field
B) Keyword 2 field a
C) Keyword 3 field
D) Keyword 1 field
E) Resolver field

5. Which action must always be performed before submitting a new DCF technote?

A) Install the DCF Item Creator application.
B) Check for duplicate items in CAST or the Technote database.
C) Ask the customer if they agree to open a technote.
D) Forward the PMR to the BackEnd.

Solutions: