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Nortel 920-338 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BCM System Overview | - Hardware components and system modules - Telephony and IP telephony fundamentals - BCM product family architecture (BCM50, BCM200, BCM400, BCM450) |
| Network Integration | - LAN/WAN integration for BCM systems - SIP and gateway interoperability concepts - IP addressing and network configuration |
| Installation and Initial Setup | - Initial system configuration and startup - Physical installation and wiring requirements - System access methods and management interfaces |
| System Configuration | - VoIP and IP telephony configuration - Telephony services configuration (extensions, trunks, routing) - Dial plan and numbering plan configuration |
| Maintenance and Troubleshooting | - Common fault isolation and resolution procedures - System diagnostics and monitoring tools - Backup and restore procedures |
