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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21554
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There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. ExamCost expert team recommends you to prepare some notes on these topics along with it don't forget to practice 7491X Exam exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
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7491X Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 7491X exam dumps will include the following topics:
- Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager.
- Create and test call vectors.
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite.
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces.
- Review primary call center components, concepts, and terms.
- Demonstrate how to perform an initial call center configuration.
Avaya 7491X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Multichannel Contact Handling | - Omnichannel interaction handling
|
| Topic 2: Call Center Elite Architecture and Components | - Core Avaya Aura Call Center Elite architecture overview
|
| Topic 3: Agent and Supervisor Functionality | - Supervisor monitoring tools
|
| Topic 4: Administration and Configuration | - System configuration fundamentals
|
| Topic 5: Call Routing and Queue Management | - Routing strategies and logic
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