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Cisco 642-444 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Quality of Service (QoS) for Voice | - Latency, jitter, and packet loss considerations - Voice traffic prioritization |
| Voice Gateway Integration | - PSTN connectivity - MGCP, H.323, and SIP protocols |
| Cisco Unified Communications Architecture | - IP telephony infrastructure overview - CUCM deployment models and components |
| Media Resources and Call Control | - Music on hold and annunciators - Conference bridges and transcoding |
| Troubleshooting IP Telephony | - Call setup and routing issues - Device registration problems |
| Cisco Unified Communications Manager (CUCM) Configuration | - User and device configuration - Call routing basics - Device pools, regions, locations |
| Dial Plan Implementation | - Route patterns and translation patterns - Digit manipulation and normalization - Partitions and Calling Search Spaces (CSS) |
| Voicemail and Unified Messaging | - Cisco Unity Connection integration basics |
