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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Licensing | 20% | - Licensing requirements for AEP and POM - Deployment models and zones - POM components and features - AEP solution architecture and components |
| Topic 2: Configuration | 25% | - POM campaign creation and rules - Media Processing Platform (MPP) configuration - Experience Portal Manager (EPM) setup - Voice, email, SMS, and speech server integration |
| Topic 3: Installation | 20% | - System requirements for AEP and POM - High availability configuration - Database installation and setup - Installation procedures for AEP and POM |
| Topic 4: Administration | 15% | - User account and access management - Call flow management - Reporting and scheduling |
| Topic 5: Maintenance and Troubleshooting | 20% | - Diagnosis and resolution of common issues - Monitoring tools and logs - Backup and restore procedures - Software updates and patching |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer.
What are the minimum hardware specifications for a customer supplied AAEP server machine?
A) single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex
B) dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex
C) dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex
D) dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex
2. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
A) the ICR Core
B) the ICR Pluggable Data Connector (PDC)
C) the ACR call Control application (CCA)
D) the Self Service Application (SSA)
3. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)
A) Verify that the Short Message Service (SMS) server is not down.
B) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
C) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
D) Verify that the Media Processing Platform (MPP) is operational
E) Verify that the WebLM license is not expired arid verify if you have configured the required number
4. You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)
A) Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP
6.0 servers.
B) Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0servers.
C) Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
D) 64 bit operating systems are approved for hosting AAEP servers.
E) Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
5. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
A) Call routed
B) Call failed
C) Call completed
D) Call completed in SSA
E) Call transferred
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D,E | Question # 4 Answer: B,D | Question # 5 Answer: A,D,E |
