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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Licensing | 20% | - Licensing requirements for AEP and POM - Deployment models and zones - POM components and features - AEP solution architecture and components |
| Topic 2: Maintenance and Troubleshooting | 20% | - Diagnosis and resolution of common issues - Monitoring tools and logs - Backup and restore procedures - Software updates and patching |
| Topic 3: Configuration | 25% | - POM campaign creation and rules - Media Processing Platform (MPP) configuration - Experience Portal Manager (EPM) setup - Voice, email, SMS, and speech server integration |
| Topic 4: Administration | 15% | - User account and access management - Call flow management - Reporting and scheduling |
| Topic 5: Installation | 20% | - System requirements for AEP and POM - High availability configuration - Database installation and setup - Installation procedures for AEP and POM |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer.
What are the minimum hardware specifications for a customer supplied AAEP server machine?
- A. single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex
- B. dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex
- C. dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex
- D. dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex
Correct Answer: C 🗳️
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
- A. the ICR Core
- B. the ICR Pluggable Data Connector (PDC)
- C. the ACR call Control application (CCA)
- D. the Self Service Application (SSA)
Correct Answer: B 🗳️
Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)
- A. Verify that the Short Message Service (SMS) server is not down.
- B. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
- C. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
- D. Verify that the Media Processing Platform (MPP) is operational
- E. Verify that the WebLM license is not expired arid verify if you have configured the required number
Correct Answer: D,E 🗳️
You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)
- A. Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP
6.0 servers. - B. Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0servers.
- C. Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
- D. 64 bit operating systems are approved for hosting AAEP servers.
- E. Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
Correct Answer: B,D 🗳️
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
- A. Call routed
- B. Call failed
- C. Call completed
- D. Call completed in SSA
- E. Call transferred
Correct Answer: A,D,E 🗳️
