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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Voice Messaging & Applications | 20% | - ContactStore Call Recording - System Status & Monitoring Tools - Embedded Voicemail Configuration - VoiceMail Pro Installation & Setup |
| System Configuration & IP Office Manager | 25% | - User, Group and Extension Configuration - Installation and Initial Setup - Trunk Configuration (Analog, ISDN, SIP) - Short Codes and ARS Dial Plans |
| Networking & SCN | 15% | - Small Community Networking (SCN) - IP Trunks and Media Path - DHCP, DNS and QoS Configuration |
| IP Office System Architecture & Hardware | 20% | - Licensing and Edition Types - Expansion Modules and Cards - SD Card Management and File Structure - IP500v2 and IP500 Control Units |
| Maintenance, Upgrades & Troubleshooting | 20% | - Common Fault Diagnosis & Resolution - Log Analysis and Diagnostics - Software & Firmware Upgrades - Backup and Restore Procedures |
Avaya IP Office Configuration and Maintenance Sample Questions:
Your customer wants to have a backup scheme for VoiceMail Pro. Which application can be used to back up the VoiceMail Pro database?
- A. VoiceMail Pro Client
- B. Embedded File Manager
- C. one-X@ Portal
- D. IP Office Manager
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is an alarm call please hang up". Which description is true?
- A. The telephone display message cannot be changed.
The prompt cannot be changed. - B. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file. - C. The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file. - D. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
- A. system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
- B. system status snapshot and debug view set to level 9 high trace and voicemail call flow database
- C. system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
- D. system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
- A. Call Detail Reporter
- B. Historical Reporting Application
- C. System Status Application
- D. Advanced Summary Reporter
On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
- A. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
- B. SIP Calls will be routed by the IP Office NAT table.
- C. SIP calls will be routed on I AN 2 because "Open Internet" is a direct connection to the Internet.
- D. SIP Calls will be routed by the IP Office routing table.
