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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - Small Community Network (SCN) design - IP Office platform selection and sizing |
| Topic 2: Telephony & Messaging Applications | 15% | - One-X Portal and user applications - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant |
| Topic 3: Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - System setup, user and extension configuration - Licensing and feature activation |
| Topic 4: Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements |
| Topic 5: Maintenance & Troubleshooting | 10% | - Common issue resolution - Fault diagnosis and monitoring - Performance verification |
| Topic 6: IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Interface cards and endpoint support - Control units and expansion modules |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
A) Office Softconsole
B) Office Phone Manager Pro
C) Office Voice Portal
D) Office Video Softphone
2. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?
A) Yellow 2 meter interconnect cables
B) An IP400 Rack Mounting Kit
C) A Standard 19" Rack
D) An Uninterruptable Power Supply
3. A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
A) 4602
B) 4620
C) 4612
D) 1616
4. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?
A) IP500 IP Office Multi-Site Network (MSN)
B) IP500 Voice Networking Channels
C) Preferred Edition - Messaging
D) Advanced Small Community Networking (SCAN)
5. Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A) Embedded Voicemail is not running properly.
B) You need to buy additional licenses
C) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D) All cards may not be seated correctly.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
