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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tenant Configuration and Reporting | 30% | - Analyze real-time and historical dashboards to isolate operational constraints - Describe Webex Contact Center reporting analytics and data visibility tracking - Configure Webex Contact Center users and identity records - Describe network requirements for Webex Contact Center systems - Configure security profiles, skills-based routing rules, and scheduling patterns - Configure multi-tier customer experience variables and thresholds - Configure desktop layouts and custom desktop profiles for agents and supervisors |
| Topic 2: Advanced Features and AI | 25% | - Implement webhooks and developer APIs to support external database queries
|
| Topic 3: Telephony and Call Routing | 30% | - Configure inbound and outdial telephony options for Webex Contact Center agents - Configure infrastructure components to route voice calls within Webex Contact Center flows
- Describe Webex Contact Center telephony architecture options
|
| Topic 4: Digital Channels | 15% | - Troubleshoot digital channels delivery faults across modern communication flows
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
Question 1
Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?
A. Set the Workflow Custom Variable liveChatDomain to a valid value.
B. Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
C. Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
D. Set the Workflow Custom Variable chatDomain to a valid value.
Question 2
A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?
A. Teams Contact Details
B. Sites Contact Details
C. Usage Report
D. CSR Report - Yesterday
Question 3
A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?
A.
B.
C.
D. 
Question 4
What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)
A. It provides customizable CRM agent workflows from WxCC.
B. It supports read-write and read-only configurations.
C. It provides agent state syncing between platforms.
D. It supports TLS API encryption.
E. It supports OAuth certificate-based authentication.
Question 5
The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)
A. "webexAppEnabled":true
B. "webexApp": {"enabled": true}
C. "comp": "agentx-webex"
D. "comp": "webex-app"
E. "desktopChatApp": {"webexConfigured": true}
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A,E | Question 5 Answer: C,E |






