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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Section	Objectives
Search and User Experience	- Knowledge search configuration 1. User-facing knowledge experience 2. Search indexing and tuning
Reporting and Analytics	- Knowledge usage analytics 1. Reports and dashboards 2. Content performance metrics
Knowledge Authoring and Content Management	- Creating and managing knowledge articles 1. Templates and content types 2. Publishing workflows
Configuration and Setup	- Initial system configuration 1. Setup of Knowledge Management application 2. Roles and permissions configuration
Knowledge Management Overview	- Core concepts of Oracle Knowledge Management 1. Knowledge lifecycle management 2. Knowledge base structure and components
Integration and Extensibility	- Integration with Oracle CX applications 1. REST APIs and extensions 2. Service Cloud integration

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Question #1

You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?

A. Fixed at Top
B. Historical usefulness
C. Place at First
D. Fix First
E. Place at Top

Answer: E

Explanation: Only visible for ExamCost members. You can sign-up / login (it's free).

Question #2

Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

A. Product and Categories
B. API Roles
C. Workflows
D. Web roles
E. Console roles

Answer: A,D,E

Explanation: Only visible for ExamCost members. You can sign-up / login (it's free).

Question #3

Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A. In Workflow you cannot reassign a task to another user or team.
B. A Workflow process can only be used while creating and editing the articles.
C. Once a user rejects the article, it moves to the previous step.
D. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
E. Once a user rejects the article, the system automatically deletes the article.

Answer: C,D

Explanation: Only visible for ExamCost members. You can sign-up / login (it's free).

Question #4

In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?