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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Just-in-Time (JIT) and Kanban systems - Aggregate planning |
| Competency 2: Quality Management | - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) |
| Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination |
| Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Competency 4: Supply Chain Management | - Logistics and distribution - Supply chain design and strategy - Sourcing and procurement - Inventory management |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Product and service design - Operations strategy and competitive priorities |
WGU Operations Management (C215, VDC2) Sample Questions:
How does inventory management differ for manufacturing organizations compared to service organizations?
- A. Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
- B. Service organizations must maintain work-in-progress types of inventory.
- C. Service organizations are concerned with managing idle time due to material and component shortages.
- D. Manufacturing organizations must maintain tangible inventory.
Correct Answer: D 🗳️
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What is a major factor in the decision to locate a business near its primary market territory?
- A. Proximity to labor
- B. Proximity to customers
- C. Proximity to a community center
- D. Proximity to parks
Correct Answer: B 🗳️
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Why is capacity requirements planning (CRP) important?
- A. It coordinates availability of materials for production processes.
- B. It enables an assessment of employee production efficiency.
- C. It creates a transparent view of lead time and overtime usage in work centers.
- D. It provides the ability to compare available production capabilities to the planned workload.
Correct Answer: D 🗳️
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Which instrument would use an allocation process for space requirements in an industry scenario?
- A. Rectilinear distance
- B. Relationship chart (REL)
- C. From-to matrix
- D. Block plan
Correct Answer: D 🗳️
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In which organizational layout would one expect to see items arranged by type?
- A. Fixed
- B. Process
- C. Product
- D. Hybrid
Correct Answer: B 🗳️
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