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How to Register For Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)?
Microsoft MB-910 Exam Objectives:
- Identify common resources used by servers and client applications such as memory, disks, access control lists (ACLs), and user access rights.
- Describe how to create arrays and expand arrays using the dynamic array techniques.
- Analyze the importance of a petabyte of data.
- Describe various input/output methods for data.
- Define the reading of digital data.
- Identify the most common elements and operators for programming.
- Describe the effective use of binary operators in programming. Describe how to format data for output or input.
- Describe how to use conditional statements for loops, branching, and decisions.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Sales | 20-25% | - Quote, order, and invoice lifecycle - Core capabilities and business scenarios - Business process flows - Product catalog, price lists, and unit groups - Lead and opportunity management processes - Sales accelerators and forecasting |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Security and access control - Integration with Microsoft Power Platform - Data management and reporting basics - Overview of Copilot in customer engagement |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Capabilities and use cases - Marketing forms, pages, and segments - Email marketing and customer journeys - Lead generation and qualification - Event management features |
| Describe Dynamics 365 Customer Service | 20-25% | - SLA and routing rules - Case management lifecycle - Key components and use cases - Unified service desk and channels - Knowledge base and entitlements |
| Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Work order lifecycle and resource management - Mobile app and offline functionality - Inventory and asset management |
