EXIN ITILSC-SOA日本語 : ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)

ITILSC-SOA日本語 pass collection

Exam Code: ITILSC-SOA-JPN

Exam Name: ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)

Updated: Jul 21, 2026

Q & A: 14 Questions and Answers

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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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Now that you’re aware of the test domains, here are the core publications and a study guide developed to assist you in building up yourself in those key areas:

  • Service Offerings & Agreements ITIL Handbook by itSMF UK

    This ITILSC-SOA exam official prep guide is for quick reference and is also a portable handbook that comes in handy when you have to source information as a practitioner. It covers the exam syllabus and helps you study well for the SOA module belonging to the ITIL Intermediate Capability.

  • ITIL Service Strategy by AXELOS

    This official publication is a representation of the experience as well as knowledge combined from practitioners from all over the world. It avails a standard that stands for quality in IT services alongside the functions, processes, and capabilities that are required in supporting them. The content you will be coming across in the official validation is contained in this book.

  • ITIL Service Design by AXELOS

    This is another publication for the ITILSC-SOA exam that you have to look at and understand its content. In particular, it offers a description of the kind of approach that will ensure that whatever is introduced into environments, which are fully supported, are IT services that are relevant in meeting the current as well as tomorrow’s business needs of an organization. Also, note that the content of such material is a contribution of experienced practitioners from all over the globe.

  • Service Offerings & Agreements: Guide for ITIL Exam Candidates by Richard Griffiths

    The revision book is to avail the guidance of best practices within the SOA and prepare you for your ITILSC-SOA test. It is directed at exam-takers and those working in organizations, whose roles cover fields like the management of service portfolio, the management of service catalogue, demand management, financial management, and supplier management, among others.

EXIN ITILSC-SOA日本語 Exam Syllabus Topics:

SectionObjectives
Financial Management for IT Services- Financial Processes
  • 1. ROI and Value Analysis
  • 2. Charging
  • 3. Accounting
  • 4. Budgeting
  • 5. Cost Models
Supplier Management- Supplier Lifecycle
  • 1. Contract Management
  • 2. Supplier Evaluation
  • 3. Supplier and Contract Database
  • 4. Supplier Categorization
Organizing, Technology and Implementation- Technology and Implementation Considerations
  • 1. Implementation Challenges
  • 2. Supporting Tools
  • 3. Technology Architecture
  • 4. Critical Success Factors and Risks
- Roles and Responsibilities
  • 1. Service Owner
  • 2. Process Owner
  • 3. Process Manager
  • 4. Process Practitioner
Demand Management- Demand Analysis
  • 1. User Profiles
  • 2. Demand Modeling
  • 3. Patterns of Business Activity
  • 4. Service Packages
Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Business Service Catalogue
  • 2. Technical Service Catalogue
  • 3. Catalogue Interfaces
Introduction to Service Offerings and Agreements- SOA Context
  • 1. Design Coordination
  • 2. Business Case and ROI
  • 3. Strategy Management for IT Services
- Service Management as a Practice
  • 1. Business Value
  • 2. Utility and Warranty
  • 3. Service Lifecycle
Business Relationship Management- Customer and Business Relationships
  • 1. Business Value Realization
  • 2. Stakeholder Communication
  • 3. Customer Requirements
Service Portfolio Management- Service Portfolio
  • 1. Service Pipeline
  • 2. Portfolio Methods
  • 3. Service Catalogue Relationship
Service Level Management- Service Agreements
  • 1. Service Level Requirements
  • 2. Service Level Agreements
  • 3. Operational Level Agreements
  • 4. Underpinning Contracts
- Performance Management
  • 1. Service Reviews
  • 2. Service Improvement Plans
  • 3. Service Reporting

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