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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design and Innovation | 22% | - Innovating processes and services - Co-designing solutions with patients and families - Evaluating impact of changes - Integrating experience into design |
| Topic 2: Partnership and Advocacy | 29% | - Engaging patient and family voices - Promoting person-centered care principles - Building partnerships with stakeholders - Advocating for patient rights and values |
| Topic 3: Organizational Culture and Leadership | 26% | - Building supportive culture and capability - Advancing the profession and practice - Leading experience strategy and vision - Aligning governance and resources |
| Topic 4: Measurement and Analysis | 23% | - Collecting and validating feedback data - Reporting findings and driving improvement - Analyzing and interpreting results - Designing and implementing experience measurement |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
When is the BEST time to do service recovery follow-up?
- A. After discharge/appointment ends
- B. 24 hours after the issue arises
- C. Immediately after the issue arises
- D. After fully researching and validating concerns
Correct Answer: C 🗳️
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Which method is BEST used to engage patients and family members about their concerns and suggestions for improvement in a healthcare organization?
- A. Interview employees who have been patients.
- B. Establish a patient and family advisory council.
- C. Hold quarterly patient and family focus groups.
- D. Conduct weekly point of care surveys.
Correct Answer: B 🗳️
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Which is a central role for an effective facilitator?
- A. Identifies the most useful suggestions from the group
- B. Encourages the group to focus on outcomes
- C. Guides the discussion to avoid conflict among participants
- D. Creates and sustains a participatory environment
Correct Answer: D 🗳️
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Which is the BEST example of an employee engagement strategy?
- A. Sharing patient letters in an organizational newsletter
- B. Reviewing employee satisfaction data with individual units/departments
- C. Discussing complaint and grievance data during staff meetings
- D. Demonstrating appreciation for individual staff contributions
Correct Answer: D 🗳️
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What should healthcare organizations do to ensure more equitable health outcomes and a better patient experience?
- A. Provide comprehensive diversity and inclusion training for all staff.
- B. Ensure an understanding of the social determinants of health that influence a patient ' s life.
- C. Engage the communities they serve in understanding the bias they believe exists.
- D. Work closely with community organizations to bring care to where people are.
Correct Answer: B 🗳️
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