Aim of the Certificate Exam
- Differentiate individual in a crowded job market
- Empower individuals to execute tasks with confidence and skill
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
The CIS-ITSM test cost is high, our exam dumps will help you pass exam once.
As we all know the CIS-ITSM test cost is very expensive. The average passing rate for ServiceNow CIS-ITSM exam is 15% or so every year. In fact most exam cost for IT certifications is from $200 to $4000 which is not cheap. If you fail exam you should pay test cost twice or more. All ExamCost exam dumps cost is from $28 to $80. Our exam dumps can guarantee you pass exam 100% for sure at first shot. Why don't you consider purchasing our exam dumps? Especially for Certified Implementation Specialist - IT Service Management! If you purchase our CIS-ITSM exam dumps we guarantee you pass exam just once so that you will not pay double test cost and waste double time & spirit. Why don't you?
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- ServiceNow Platform Implementation (ILT)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- CIS-IT Service Management Exam Prep
- Service Portal Fundamentals (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Mobile Development Fundamentals (On-demand)
- Knowledge Management Implementation (On-demand)
- Major Incident Management (On-demand)
- Knowledge Management Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
For more info visit:
Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
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Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Incident Management | 15-20% | - Incident creation and management
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| Problem Management | 10-15% | - Problem workflow and states
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Change Management | 15-20% | - Change request lifecycle
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
