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Salesforce Certified B2C Solution Architect Sample Questions:

1. An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

A) REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
B) Digital Engagement, Shield with Splunk, Social Engagement Studio
C) Shield and Event Monitoring Analytics App, Pardot
D) Salesforce Field Service, Shield Encryption at rest. Digital Engagement

2. A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers

A) Marketing Cloud Installed Package
B) 82C Commerce storefront
C) B2C Commerce cartridge to call Marketing Cloud APIs
D) Service Cloud for support of coupons and redemption management
E) Marketing Cloud Connect for Service to Marketing Cloud

3. A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

A) Product backlog
B) Storefront wireframes
C) Reference architecture
D) Journey map

4. A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.
Their B2C Commerce is configured with two realms: ANZ and SE Asia. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

A) Use a single Marketing cloud tenant and map business units to each realm
B) Use a separate Marketing Cloud tenant for each site
C) Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm
D) Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm

5. A retail company that sell fitness products Is implementing Service Cloud, B2C Commerce, and Marketing Cloud, In order to provide their customers with personalized recommendations, they are capturing and storing certain PII and health information. In order to adhers to compliance and regulations, they need to ensure shared data is encrypted across all platforms.
What features should a Solution Architect recommend to accomplish this?

A) Use Shield platform Encryption to encrypt data in Service Cloud and B2 Commerce. Data in Marketing Cloud is encrypted by default.
B) Use Shield Platform Encryption to encrypt data in Service Cloud, enable encryption at rest in Marketing Cloud, and enable encryption at rest in B2C Commerce.
C) Use Shield platform Encryption to encrypt data in Service Cloud, Enable Encrypted Data Sanding (EDS) in Marketing Cloud, and use B2C Commerce's crypto API.
D) Platform Encryption to encrypt data in Service Cloud, Marketing Cloud, and B2C Commerce.

Solutions: