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Facebook 600-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Community Engagement | - Engagement tactics and content
|
| Topic 2: Moderation and Governance | - Community rules and enforcement
|
| Topic 3: Community Strategy | - Community planning and objectives
|
| Topic 4: Insights and Measurement | - Analytics and reporting
|
Facebook Certified Community Manager Sample Questions:
Question 1
A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?
A. Enter a list of potentially offending keywords into the moderation tool
B. Create a joint moderation account with the name of the group
C. Make the team's Facebook Page an admin of the group
D. Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
Question 2
A local art museum decides to launch an invite-only community for people who purchased a museum membership. The community manager needs to create a report about the group's first month and wants to focus specifically on engagement.
Which two KPIs should the community manager include in the first report about the group? (Choose 2)
A. Members who invited friends
B. Posts created by administrators
C. Number of comments
D. New members over time
Question 3
The community manager of a 25,000 member rock painting community in Dublin is concerned about low engagement in the group over the last six months and wants to increase conversations between members.
Which three actions should the community manager take to achieve this goal? (Choose 3)
A. Remove members who have not posted or commented in the last month
B. Message every member of the community individually to ask them to engage more
C. Survey the community and reposition the content in line with their feedback
D. Revise the content calendar to focus on member engagement tools
E. Highlight the top engaging contributors in regular announcements to the community
Question 4
A community for social media experts wants to encourage engagement and growth. To do this, they want to offer more unique opportunities to meet and connect online.
They would like to produce regular sessions where influencers share their expertise.
What can the community manager do to meet this goal?
A. Host a Q&A on Instagram Stories where members can submit questions to influencers
B. Post content customized by the influencers into the group and boost the posts
C. Host live video Q&A sessions in the group where the influencers host the session
D. Share exclusive access to the influencers Page and content for members
Question 5
A community manager runs a group for a local rugby team. The group only allows current and former team members to join. A request from an 11-year-old player is declined. The player complains and claims that the community manager is discriminating against them.
What should the community manager do?
A. Ask the community to vote on allowing others in the group
B. Allow the 11-year-old as a member of the group so that they do not report the group
C. Ignore the request on the basis that the membership criteria are well displayed
D. Respond to the complaint with a link to Facebook Community Standards
Solutions:
| Question 1 Answer: C | Question 2 Answer: C,D | Question 3 Answer: C,D,E | Question 4 Answer: C | Question 5 Answer: D |
