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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - IP Office Server and Software Installation - User, Extension and Trunk Setup - System Configuration and Licensing |
| Topic 2: Applications and Features | 20% | - Voice Mail and Messaging - Mobility and Collaboration Tools - Contact Center Basic Features |
| Topic 3: Maintenance and Administration | 15% | - Security and Access Management - Backup, Restore and Software Upgrades - System Monitoring and Diagnostics |
| Topic 4: Troubleshooting | 15% | - Common Voice and Connectivity Issues - Fault Isolation and Log Analysis - Application and Service Recovery |
| Topic 5: SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Network and System Requirements - Avaya Aura SME Solution Components |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
A) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
B) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
C) Open SysMonitor Trace 20091212 130001, and search for 13:12.
D) Open SysMonitor Trace 20091212 140001, and search for 13:12.
2. A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?
A) G.711 for the SIP trunk and G.729(a) for the IP phones
B) G.711 for the SIP trunk and G.711 for the IP phones
C) G.729(a) for the SIP trunk and G.711 for the IP phones
D) G.729(a) for the SIP trunk and G.729(a) for the IP phones
3. Which two need to be programmed to accomplish this? (Choose two.)
A) Add the CLI information to the Account Code.
B) Create the Account Code in Manager.
C) Add the client CLI information to the Incoming Call Route.
D) Enable Forced Account Code on the ARS Dial out Short Code.
E) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
4. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)
A) Forced Login Code must be entered on the user's Supervisor tab.
B) A valid CCR Agent license must be installed in the IP Office configuration.
C) CCR Agent must be checked on the user's Supervisor tab.
D) Force Account Code must be checked on the user's Supervisor tab.
E) User must be a member of a hunt group.
5. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?
A) Remove the Embedded Voicemail Card.
B) Upgrade the system to the current GA software.
C) Remove the daughter boards.
D) Re-install the IP Office Professional License.
E) Default the IP Office.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: A,B,C | Question # 5 Answer: C |
