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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and Extensions | - Integration capabilities
|
| Oracle Fusion Service Overview | - Service Configuration Basics
|
| Service Request Management | - Customer interaction handling
|
| Field Service and Dispatch | - Field service operations
|
| Knowledge Management | - Knowledge articles
|
| Reporting and Analytics | - Service analytics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Question 1
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
A. Your changes are isolated and do not impact other users' configuration environments or the production environment.
B. Multiple users cannot use your sandbox at the same time.
C. You can set a second sandbox as Active at the same time in order to begin working on another new object.
D. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
Question 2
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
A. You can modify the workflow to update field values within the SR object.
B. You can send an e-mail notification to specified recipients.
C. You must make the changes using the Page Composer tool.
D. You will be required to code any new workflow actions in Groovy.
E. You can define the workflow to run when certain fields of the SR object are changed.
F. You can generate tasks for the SR object from the workflow.
Question 3
Which two are required to publish a completed Digital Customer Service (DCS) application?
A. nothing (DCS applications are always available to all users.)
B. a single "publish" action to complete the task
C. system administrator approval
D. moving the application to Staging and subsequently to Production status
Question 4
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
A. Manage Service Request Products
B. Manage Service Request Status Values
C. Manage Service Request Severities
D. Manage Service Request Resolutions
E. Manage Service Request Categories
F. Manage Service Request Queue
Question 5
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
A. Categories determine the steps an agent must follow to close the service request.
B. Filter the selection of the product related to the service request, when filtering by a particular category.
C. The hierarchical structure of the categories helps to improve the service request classification.
D. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
E. Categories facilitate the assignment of an agent to the service request.
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: A,B,E,F | Question 3 Answer: A,D | Question 4 Answer: A,B,E,F | Question 5 Answer: C,D,E |
